About ibex.

Ibex is a global leader in business process outsourcing (BPO), digital marketing, customer acquisition technology, and end-to-end customer experience solutions. With 35 delivery centers worldwide and a workforce of over 31,000 professionals, ibex. supports some of the world’s top brands across industries such as retail, e-commerce, healthcare, fintech, utilities, and logistics.

By leveraging advanced technology, including its proprietary Wave X platform, ibex. manages nearly 200 million customer interactions annually, generating more than $2.2 billion in customer lifetime value. Our mission is to create outstanding customer experiences through innovation, people, and performance.

Position: Customer Success Specialist – Voice Program

Department: Operations

We are hiring motivated and skilled individuals for the role of Customer Success Specialist (Voice Program). In this position, you will provide high-quality support to U.S.-based customers by handling inquiries over the phone and delivering accurate, timely solutions according to defined processes.

If you are passionate about customer service, possess strong communication skills, and want to grow in the customer experience industry, this is your opportunity to build a rewarding career with ibex.

Key Responsibilities

Deliver an exceptional customer experience aligned with performance targets and client standards
Assist customers with orders placed through the e-commerce platform
Communicate with empathy, professionalism, and a friendly tone
Suggest suitable alternatives when requested products are unavailable
Follow established procedures to ensure accurate issue resolution
Stay informed about system updates, process changes, and new initiatives
Handle objections confidently and manage challenging customer interactions effectively

Why Join IBEX.?

At ibex, we believe in helping our people succeed. You will be part of a supportive environment where growth, learning, and performance are valued. We are looking for individuals who are empathetic, articulate, and able to communicate clearly in a friendly, customer-focused manner. A strong command of English with a U.S. or UK accent is essential.

Core Competencies

Critical Thinking
Time Management
Attention to Detail
Organization & Prioritization
Problem Solving
Professionalism Under Pressure

Employee Benefits

Medical Insurance & OPD Coverage
Provident Fund
Leave Encashment & Annual Leaves
On-the-Job Training
Two Days Off per Week
Ergonomic Work Environment
Referral Bonus Program
Annual Salary Increment
Conveyance Facility
Loan Assistance

Job Details

Employment Type: Full-Time
Monthly Salary: PKR 90,000 – 100,000
Education Requirement: Intermediate (Minimum)
Work Location: On-site (Islamabad)

Inbound Calls Support Specialist (US Campaign) Full Time

ibex. Pakistan